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MrsP3
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SIM card not arrived

I've been receiving texts & emails about replacement SIM card for a month. The address Virgin said they had sent it to was not my address & I haven't received it. I've tried replying to texts & emails tied phoning but not willing to wait 45 minuted. I've even tried the text messenger. No help anywhere. I just have Pay as you Go phone. which I top up whenever necessary. I do not have or want a SMART phone. At my age it's just for peace of mind in the car but that means I don't have a password for anything other than my online account. Nobody seems to understand this & can't help me because of security. I can't even change supplier  & keep number because I can't get a PAC number without installing new SIM which I don't have. Anybody got any idea how I can get through to the people at VIRGIN?

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Alex_RM
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Re: SIM card not arrived

Hi MrsP3,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you've not received your new SIM.

 

I've sent you over a private message so I can get a few more details from you (purple envelope, top right hand corner)

 

Alex_Rm

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