SIM card not activating

[deano_m86]

I've recently received a replacement SIM card. I'd entered this into my phone yesterday and it has still failed to activate or connect to any network. The phone wasn't locked to a network and I wasn't asked to enter a PIN on putting the new SIM into the phone.

I've tried rebooting the phone multiple times and have tried the same SIM in multiple other phones.

I'm at a loss as to why this SIM is not working.

[John_GS]

Hi @deano_m86

Thanks for posting and welcome to the community.

I'll send you a PM to activate the new SIM now.

Best,

[John_GS · Accepted solution]

Hi @deano_m86

Thanks for joining me on PM. I've activated your new SIM now and it should be working 🙂

Let me know if any other issues or anything we can assist with

Best,

[deano_m86]

Thats all working great now, thank you for the help!

[Roxy102]

Please can you also help me with this same problem. 
I have a replacement SIM card in my step daughters phone which is doing the exact same thing 

thanks 

roxy 

[Martin_N]

Hi Roxy102,

Thank you for your post. 

We can certainly look to help with activating that SIM card. 

What I will need to do is private message you so we can confirm details and pass data protection. 

^Martin

[Elle99_]

Hi there,

I received my new sim 2 days ago and followed the instructions but I’m having the same issue as above

hope someone can help 🙂

[Steven_L]

Hey @Elle99_,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your sim cards at the moment, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[Steven_L]

Thanks for confirming your details via private message @Elle99_, I have now activated the sim card for the number that you shared in the private message, please can you reboot your handset and it should now be working.

Please let me know if you have any further issues. 

Kind Regards,

Steven_L