Hi Ryan. So it looks like the sim is now working. Thank you. However, what sort of sim is this? My father had a simple payg where he topped up when necessary..... maybe 3 times a year. This says I have no minutes left this month? Firstly he doesnt want to top up every month..... hes 85 and uses it for emergencies. Secondly where is the £20 he topped up on 5th October?
Nothing has changed, it was a replacement SIM nothing more than that. I have just checked the account and can see the top up balance is there. It would be helpful if you could advise on what exactly you are looking at to see that the balance isn't there? Because it 100% is there and showing on the account.
You wouldn't need to top up every month, just as above nothing has changed. Can you also advise me on where it is saying you have no minutes left this month? More information I have the better I can offer help.
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
I recently received a new sim as I lost my phone a couple of weeks ago. I put it in my old phone (Sony M4 Aqua), but it is not working - I have no service. There are no errors, it just doesn't work. I was not asked to enter a pin. I can't log into my online account as I have forgotten my password and can't get a new one sent as the request wants to send a text to my mobile!
I gather it might be down to he sim not working on an old phone or maybe my phone is locked, but I obviously can't ring out on it to customer services as it isn't working.