I am the account holder for my 85 year old father who has no service. It sounds like even if he did get a new sim it isn't going to work on his ancient phone. We haven't received a new sim and he's just topped up £20 because he thought that was the problem. I have called several times only to be eventually cut off. When i have managed to speak to people (twice out of many calls) the first adviser said she would send me a text to register online...... obviously no text cos no service! The second person just cut me off after being on hold for ages. Absolutely rubbish.
It looks like I'm in a similar boat to other people. Got a new SIM from Virgin last month to add to our existing account. Today just discovered that it doesn't connect to the internet if it's not connected to wifi, and in fact it has never worked (no data ever used). Normal voice calls to/from the phone work so the SIM seems fine, but something's going wrong with data, which is the main thing we wanted it for. Could somebody help me out before I cancel the contract? Thanks.
Thank you for your post and welcome to the forums.
You wouldn't need to cancel the contract over something easy to fix 🙂 When you installed the SIM in the phone, it would have sent text messages relating to installing the profile/settings for data, was you able to complete that at the time? If not don't worry I can tell you how to do so - you can do that by texting the word ALL to 789922 if that doesn't work I can have a look at the account and we can go from there 🙂
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
Quick response much appreciated. We've had a number of texts from VirginMedia, e.g. "Swap your tariff, check your allowance and loads more with Your Account online. It's quick and easy to register at mobile.virginmedia.com", but nothing relating to installing a profile - I thought that would have just been done. I have texted ALL to 789922 from the phone but no response yet (5 minutes ago - perhaps I should be more patient?).