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Message 11 of 59
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Re: SIM Swap - loss of service

HI Chrisdiga, 

 

Thank you for your post. 

 

I will send you over a private message so I can look into this. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Message 12 of 59
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Re: SIM Swap - loss of service

After 8 weeks of waiting and chasing a mobile phone final turned up today. I hope that all those still waiting receive their mobile phone soon.

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Message 13 of 59
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Re: SIM Swap - loss of service

Thank you for letting us now Dickyjm2. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Message 14 of 59
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Re: SIM Swap - loss of service

I am the account holder for my 85 year old father who has no service. It sounds like even if he did get a new sim it isn't going to work on his ancient phone. We haven't received a new sim and   he's just topped up £20 because he thought that was the problem. I have called several times only to be eventually cut off. When i have managed to speak to people (twice out of many calls)  the first adviser said she would send me a text to register online...... obviously no text cos no service!  The second person just cut me off after being on hold for ages. Absolutely rubbish. 

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Message 15 of 59
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Re: SIM Swap - loss of service

Sorry to hear about this cjsc, 

 

I will pop you over a private message so I can sort this 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Message 16 of 59
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Re: SIM Swap - loss of service

It looks like I'm in a similar boat to other people. Got a new SIM from Virgin last month to add to our existing account. Today just discovered that it doesn't connect to the internet if it's not connected to wifi, and in fact it has never worked (no data ever used). Normal voice calls to/from the phone work so the SIM seems fine, but something's going wrong with data, which is the main thing we wanted it for. Could somebody help me out before I cancel the contract? Thanks.

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Message 17 of 59
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Re: SIM Swap - loss of service

Hi stozz20. 

 

Thank you for your post and welcome to the forums. 

 

You wouldn't need to cancel the contract over something easy to fix 🙂 When you installed the SIM in the phone, it would have sent text messages relating to installing the profile/settings for data, was you able to complete that at the time? If not don't worry I can tell you how to do so - you can do that by texting the word ALL to 789922  if that doesn't work I can have a look at the account and we can go from there 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Message 18 of 59
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Re: SIM Swap - loss of service

Quick response much appreciated. We've had a number of texts from VirginMedia, e.g. "Swap your tariff, check your allowance and loads more with Your Account online. It's quick and easy to register at mobile.virginmedia.com", but nothing relating to installing a profile - I thought that would have just been done. I have texted ALL to 789922 from the phone but no response yet (5 minutes ago - perhaps I should be more patient?).

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Message 19 of 59
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Re: SIM Swap - loss of service

Honestly, I couldn't give you a time scale, as far as I am aware it is relatively quick. 

 

What I will do is send you over a private message so I can take a look at the account for you 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Message 20 of 59
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Re: SIM Swap - loss of service

I Cannot send texts since swapping my sim card or make phone calls! 

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