My Dad got text messages saying he needed to swap his Virgin Mobile PAYG sim for a new one. He followed the instructions and has been sent a GIFFGAFF card. This doesnt seem right, please can you confirm?
Thats not right.
I've escalated this for you
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Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues with getting a new sim for your father.
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