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miki
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SIM Deregsitered

I was sent a new sim which I did not want and did not need, it has not arrived and now the original SIM has been deregistered.

Upshot is my number is now useless, so please do not tell me to phone in.

The online chat does not work there is no email account to contact.

Is there a way to get the original SIM re-registered so I can use my number until the new SIM arrives?

If not I am thinking of cancelling the account.

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LittleMick73
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Re: SIM Deregsitered

Hi this is a catch 22 situation as in order to cancel any virgin services or contracts you have to phone. Regards Micky
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miki
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Re: SIM Deregsitered

I know they have made all other avenues impossible, unless some one on their support site monitors these forums

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enlli
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Re: SIM Deregsitered

They do, but this is a community help forum and staff involvement is limited.

Borrow a phone and ring 0345 600 789 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Martin_N
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Re: SIM Deregsitered

Hi miki,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue you're having with your SIM card. 

 

We would like to look into this for you. What I will do is private message you. 

 

^Martin

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