Replacement sims are being sent out but the existing sim has been de-activated prematurely despite a very long phone call on Tuesday to make sure this didn't happen. I can't get through by phone now, the web site help section is no use, account info change etc doesn't get you there. Can't find an on-line chat to try. This phone is needed for work! How can I get something done please please!
I have similar issue that my sim is not working now. I am not sure how to contact customer care as well and have not received any replacement SIM. How did you manage to contact customer care asking for replacement SIM.