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SIM De-activated when is shouldn't have been

Replacement sims are being sent out but the existing sim has been de-activated prematurely despite a very long phone call on Tuesday to make sure this didn't happen. I can't get through by phone now, the web site help section is no use, account info change etc doesn't get you there. Can't find an on-line chat to try. This phone is needed for work! How can I get something done please please!

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Re: SIM De-activated when is shouldn't have been

Hi Zim1, 

Thanks for your post and welcome to our community. 

Very sorry to hear that this has happened and I can appreciate you're keen to get this sorted. 

If the old SIM has been deactivated then I'm afraid we can't un do this and you would need to wait until the new SIM arrives, I can only apologize that this has happened. 

 

Has the new SIM since arrived, are you now able to use the services?

Please let us know

 

 

Emma_C - Forum Team
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Re: SIM De-activated when is shouldn't have been

Thanks for getting back to me. I realise that CV19 is causing problems. I can't check it has arrived until Monday now. I just hope that it works as this has caused quite a lot of grief. 

 

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Re: SIM De-activated when is shouldn't have been

I can appreciate that. 

If the SIM hasn't arrived then let us know and we'll get another one sent. 

We'll also be able to credit for the days you've not had service due to this. 

Please keep us updated 🙂

Emma_C - Forum Team
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Re: SIM De-activated when is shouldn't have been

The SIMS have arrived and work. Thank you. I don't wish to pursue any compensation I just wish it hadn't happened in the first place. Thanks

 

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Re: SIM De-activated when is shouldn't have been

Hi,

 

I have similar issue that my sim is not working now. I am not sure how to contact customer care as well and have not received any replacement SIM. How did you manage to contact customer care asking for replacement SIM.

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Re: SIM De-activated when is shouldn't have been

Hello @vsrpc 

I have escalated to the VM forum team, somebody will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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