Does anyone know how to get to speak to a human being at Virgin?
I've been informed that as I haven't replaced my SIM card that my phone will be disconnected in 10 days time, or nine as it is now. I've changed my phone and I need the appropriate card.
Prior to that text I had another, telling me 18 days (14 Oct). Two days I had an exchange with an auto response service, incredibly starting 'Hi, you're through to Rabi.' and ending '.... replies from this service are not immediate allowing you to get on with your day.' To be more precise, eight days now!
I've tried again today - usual auto message and muzak. I've tried to get through to get my PAC number so I can move elsewhere. Same again!
Is there anyone out there who knows how you can get to speak with someone at Virgin as I'm finding it impossible.
To say I am disgusted by the service from Virgin is an understatement!
Despite my numerous efforts to resolve the issue, and the inability to actually speak to someone until very recently, my service connection, phone and text, have been cancelled. I even had the misfortune to have to engage with an automated messaging system on 16 October which started off with the message: "Hi, you're through to Rabi. Thank you for contacting Virgin Mobile Messaging." It went on to say "Just a reminder that replies from this service are not immediate." In my case there not at any time!