I have probably spoken to every department. I have been informed by Virgin Mobile Care that the Oomph Bundle has not been processed and I need to speak to them and I have been informed by the Oomph department that only Virgin Mobile can resolve my issue.
I am really sorry to hear you've been passed around and not been able to get any help with this.
I will pop you over a PM so I can take a look into your account. We can't actually help with any package change related issues here from the forums, but hopefully once I have access to your account I can get to the bottom of what's been going on and provide some advise on how to get this sorted.
Please find my message over at the purple envelope.