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SIM 1 Not Provisioned

Lost my old sim and got sent a new SIM, popped it into my unlocked Samsung Galaxy s10, and all I get is "Sim Not Provisioned", why is that? how can I fix it? On the activation instruction, it says 'No Sim? , you will be asked for  PIN AND ENTER PIN ..... But when I put the new SIM in and switch on the phone, I didn't get a message to enter pin. I only got the message 'SIM 1 not Provisioned'

Please let me know how I can fix this issue.

Mekdes

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Re: SIM 1 Not Provisioned

Hi Mekdes, 

Thanks for your post and welcome to our community. 

 

Really sorry that you're having an issue with your new SIM, this ins't good. 

We can certainly have a closer look and see what's going on, to do this I'll need to pop you a personal message and take it from there.

Emma_C - Forum Team
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