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BrianUK
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S21 Ultra case

Hi,

I have an S21 Ultra with samsung case  S pen.

Unfortunately the case has become floppy already, around the charging point, and im qorried it will get worse, and not protect the phone (only had it 2 months)

How do I get the case changed / replaced.

Thanks 

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Kath_F
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Re: S21 Ultra case

Hi BrianUK, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm really sorry to hear that you are having these issues. 

Can you please advise where you bought the case from? 🙂

Thanks,

Kath_F
Forum Team



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BrianUK
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Re: S21 Ultra case

Hi,

Thanks for your reply. 

I bought it through my Virgin account, at the same time I bought the phone.

Order Number: 100001360645718

Thanks 

Brian

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Zoie_P
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Re: S21 Ultra case

Hi Brian, 

I am sorry, to hear this and unfortunately, as this is classed as a consumable we will be unable to replace, you can buy phone cases from a variety of online and in-store retailers.

Zoie

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BrianUK
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Re: S21 Ultra case

Ah thats a shame,

What was the reason for asking where I bought it then?

Consumable or not,  all items should have a return / replace policy. 

Regards 

Brian

 

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enlli
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Re: S21 Ultra case

If it is Samsung's own you are best contacting them. I've always found them very helpful.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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