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Ruin credit score!!!

dani_b4mv
Joining in

I held an account with a Virgin in 2013, wasn’t a great service, so called up and cancelled, paid a cancellation fee and moved onto a better provider. Nothing from Virgin since then except the occasional email or flier with new offers! Now 10 years on, ready to apply for a Mortgage, deposit in hand and I find I can’t get a mortgage because Virgin have put defaults on my credit file! I’ve tried calling no help! And emailing and again no help! 

1 REPLY 1

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi dani_b4mv,

Thanks for your post and welcome to the community.

Many apologies for the issues faced with this, just for further clarification, was the account ever closed on the date advised?

Regards,

Kain