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Kodie773
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Rude customer rep

What do I need to do if a customer rep was rude to me?

She wasn't answering the questions I asked  

Her name is faith

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enlli
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Re: Rude customer rep

You can write in with a complaint but I'm pretty sure her name won't be Faith. They adopted English names

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Beth_G
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Re: Rude customer rep

Hi Kodie773,

 

Thank you for posting and welcome to the community forums.

 

I'm really sorry to hear that one of our agents was rude to you, I'm sure this won't have been intentional. What questions were you asking that she was unable to answer?

 

If you haven't already raised a complaint, let me know and I can raise one on your behalf.

 

Kind regards,

 

Beth

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