on 05-04-2023 13:19
Hello,
I'm going abroad and since this morning i cannot switch on roaming , notification keeps popping out 'something went wrong ,we experience issues with our systems ,try later"
EC 9999
Please,I'm going away this afternoon, when i can expect to be fixed? i need to switch it on before I leave the country right?
on 05-04-2023 13:33
Hey @naomi78,
Welcome back to the Community Forums and thanks for the post.
Sorry to hear that you're having an issue setting up your data roaming. Yes you do need to make some changes before you go abroad, you can find out fully what you need to change here.
Let us know if you require any more help.
Thanks. Joe
on 05-04-2023 13:48
This action cannot be carried out as the Financial Account has a soft lock active
I cannot even switch off the parental control (I thought maybe turning it off would help but im not able to do anything)
on 05-04-2023 14:47
Thanks for getting back to us @naomi78.
What we would like to do is invite you in for a private message so we can confirm some further details of the account. I will be sending this private message shortly, if you haven't used our private message feature before you can access it by clicking the purple envelope in the top right hand side of your screen.
Speak to you soon. Joe