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JP20885
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Roaming

Hi,

I am having issues with Roaming. I am currently in India and I cannot call out and cannot receive calls. I have enabled roaming from the online settings but still nothing. Same happened to me in Europe back in November, I thought it was my phone but since having a look on here, it appears that it's a common Virgin problem.

Please can someone from the forum team PM me to have this resolved.

Thanks

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Re: Roaming

Hi JP20885,

 

Thanks for your post.

 

I'm sorry to hear you're having issues with roaming not working on whilst you're in India, and I can appreciate you're keen to get this resolved. 

 

Was roaming activated before you left the UK or whilst you have been away?

 

If your roaming hasn't been activated before leaving for your trip, we can try resetting this on the network, but please be aware that our reset may not work, as this depends on the local host network picking up the correct details from the UK.

 

Thanks

 

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JP20885
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Re: Roaming

Yes it was activated before leaving the UK. If you could please PM me I can send you the details.

 

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Re: Roaming

Thanks for confirming that.

 

I will pop you a private message now requesting some further information 🙂

 

Thanks

 

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