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jesss868
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Roaming suddenly stopped working

Hi ,

I've been in Finland for the past 3 weeks and my roaming service has been working perfectly. However, this morning data has stopped working , phone is still seeing local network (Elisa) but 3G symbol is greyed out and won't connect . I have tried updating APN numerous times , and restarting phone but to no avail.. 

Any help would be much appreciated as I need data messaging for my work. 

 

Thanks

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DJ_Shadow1966
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Re: Roaming suddenly stopped working

Hello
Thank for joining in on the forum, we will try the best to get your issue resolved.

You can try the following if you have the newer (last 2 years) purple sim card, you can try the sim tool to get it working,

How to access the sim toolkit.

For Android:
Select Apps from the Home Screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Manual
Select International-you are done, go back to Home Screen

To Switch back when in the UK:
Select Apps from Home screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen

For iOS:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
On newer iOS 14 - Settings -> mobile data -> SIM Applications
Select Roaming
Select Select mode
Select Manual
Select International and you are done, go back Home screen to retry

To change back when returning to the UK:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
On newer iOS 14 - Settings -> mobile data -> SIM Applications
Select Roaming
Select Select mode
Select Automatic mode - you are done, go back to Home screen

**It is important that you set the SIM roaming applet back to Automatic mode once in the UK or you will not be able to access service when you return.**

Regards Mike

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jesss868
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Re: Roaming suddenly stopped working

Hi Mike ,

 

Thanks for your reply .

I tried what you suggested and then restarted the phone , and tried to update APN again but unfortunately problem is still there . Any other ideas ?

Thanks ,

J

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Emma_C
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Re: Roaming suddenly stopped working

Hi Jesss868, 

Thanks for your post and welcome to our community. 


Very sorry you're having some issues using your data in Finland all of a sudden, this isn't good. 

I'd also like to apologise for the delay in getting back in touch, we have been busier than usual. 

Are you still in Finland and having this issue? If so then can I ask what network you're connected too? Does it make a difference if you try connecting to another? 

Can I ask the make and model of your phone as well and can you confirm what color SIM card you're using, do you know if it's a newer one?

Let us know 🙂 

Emma_C - Forum Team
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