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Roaming outside eu

Susan10
Joining in

on ‎03-06-2022 17:02

Daughter is in america with virgin mobile, network changed to t-mobile on arrival, she is only using her phone for whatsapp messages, i cant find anywhere what the charges would be, virgin website taking me round in circles, no charges showing on her recent usage but i know it can take a while to come through. There is a 0 spending ability on her account. Any help would be appreciated dont want her to come back to a massive bill

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enlli
Very Insightful Person
Very Insightful Person

‎03-06-2022 17:41 - edited ‎03-06-2022 17:42

https://www.virginmedia.com/help/virgin-media-roaming-hub/usa

Data usage is very expensive. I would make sure data is off and use WiFi 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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David_Bn
Forum Team
Forum Team

on ‎04-06-2022 09:08

Good Morning @Susan10, thanks for your post and a very warm welcome to you!

Good advice from @enlli on this one, best option is to utilise Wi-Fi when outside the EU as some of the charges can be rather large.

If there is a spending cap set on the account, the service would not be available to use, once this cap has been hit. 

So for example, if this is set to zero - it wouldn't be possible to run up any charges on the account.

Hope that helps clear things up for you!

Kindest regards,

David_Bn

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