on 04-04-2023 20:38
We have travelled today from uk through France (phone worked fine) have entered Germany and now cannot get a phone signal or data roaming .
me and my son both have virgin phones and neither work!
all our phone settings etc are all correct and I have followed all other people’s advice and still no joy!
Answered! Go to Answer
on 04-04-2023 20:50
Hopefully, VoLTE has been enabled for Germany as there is now no 3G and I'm not sure what the position is with German networks. I know the USA, which is in the same position, won't let you roam without it being switched on
Have you done a manual network search and tried each network in turn?
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on 04-04-2023 20:50
on 04-04-2023 20:50
Hopefully, VoLTE has been enabled for Germany as there is now no 3G and I'm not sure what the position is with German networks. I know the USA, which is in the same position, won't let you roam without it being switched on
Have you done a manual network search and tried each network in turn?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 04-04-2023 21:01
I’ve tried testing each provider separately it still says no service 😩
on 04-04-2023 21:33
Same problem. Dropped out about 5.30pm and nothing since.
I have been here since Sunday and it has been fine until now.
on 05-04-2023 10:02
Hi Andreacdalton 👋 sorry to hear about these issues with your roaming service abroad!
Can you please try resetting your roaming settings via your online account 👉 https://virg.in/myvmapp. It should then come on within 24 hours of being activated. Let us know how you get on!
Thank you 🌞 All the best.