Virgin Media Community

[kjg]

I've travelled to Prague for the first time since being a virgin mobile customer. Roaming isn't working. I checked before leaving the UK that roaming was on (it already was) and that international calling was not barred. Trying to select a network manually doesn't work as they are all forbidden. Please help!

[kjg]

As a foot note, it's an Oppo Find X2 Pro running Android 12.

[enlli · Accepted solution]

May be worth a go.

Worth Trying this

SIM TOOLKIT 

For Android:
Select Apps from the Home Screen
Select SIM Toolkit Icon (some phones shows as Virgin)
Select Roaming
Select Select Mode
Select Manual
Select International-you are done, go back to Home Screen

To Switch back when in the UK:
Select Apps from screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen

[kjg]

Great stuff, that's worked a treat. 

I confess I did also put a call in to Virgin (over WiFi calling) and they told me how to find the tool kit, as somehow I couldn't see it before. 

Solved, thanks again!