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Roaming issues

Suv01
Joining in

Hi, i have recently returned from Spain and Turkey but I could not use my roaming. I had to rely on Wi-fi to communicate with family back home in UK. Please can you help with this issue?

1 ACCEPTED SOLUTION

Accepted Solutions

Akua_A
Forum Team
Forum Team

Hi @Suv01 

Welcome to our community forums and thank you for your first post.

Sorry to hear you had issues when roaming abroad. We can understand the inconvenience caused and want to best help. How long were you abroad? Did you set up your device for roaming as seen here? https://www.virginmedia.com/help/virgin-media-roaming-hub What happened when trying to use roaming?

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


See where this Helpful Answer was posted

1 REPLY 1

Akua_A
Forum Team
Forum Team

Hi @Suv01 

Welcome to our community forums and thank you for your first post.

Sorry to hear you had issues when roaming abroad. We can understand the inconvenience caused and want to best help. How long were you abroad? Did you set up your device for roaming as seen here? https://www.virginmedia.com/help/virgin-media-roaming-hub What happened when trying to use roaming?

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs