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Roaming issues

I have issues with Roaming. 

I can receive calls but not make any.

I can text.

I have roaming switched on on my account, I have data roaming on and mobile data on but I cannot connect to internet via network. 

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Re: Roaming issues

Hi Alicja_p, 

Thanks for you post and welcome to our community. 

Sorry to hear that you're having issues using the services abroad, I can appreciate the frustration.

So just to confirm you can receive calls but cannot make any. 

You can send texts, can you receive them? 

And you can also not connect to data?

Can I ask where you are visiting?

What error message do you get exactly when trying to call? 

And what handset do you have, does it have the Virgin Mobile SIM tool kit app? 

 

Thanks

Emma_C - Forum Team
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