Roaming in rome

[Neilgunner]

Setup roaming last week. Arrived in Rome yesterday and nothing at all. Everything is set as it should be on my galaxy a53. Turned on and off a few time's but absolutely nothing no calls no data all I've got is WiFi at the hotel. Please can someone help. 

[Carley_S]

Hi @Neilgunner 

Welcome to the community forums. 

Sorry to hear you're having issues with your roaming at this time. 

As you're using an Android phone, follow these steps to see if it resolves the issue: Select Apps from your home screen > Virgin SIM toolkit > Roaming > Mode > Manual > International. Once this has been done, you might need to reboot. 

Let us know if this works for you.

[Neilgunner]

I haven't got virgin simp toolkit

[Carley_S]

Did you receive a text at all when you landed in Rome that welcomed you to the network?
Have you rebooted your phone since arriving in Rome, if not please do try this and let us know if you're still having issues. 

[Neilgunner]

Hi I didn't receive a text and I've tried rebooting my phone a few times now an nothing at all. Roaming is switched on and international call barring is switched off. 

[Ayisha_B]

I'd like to take a closer look into this so will pop you a PM 📩 now to confirm some details.

Speak soon.