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Roaming in Isle of Man not working

Tuning in

Dear Virgin Mobile,

I've just arrived in the Isle of Man and have no phone service at all. When I found these help pages I find that this is a problem that has been going on for years with numerous posts.

I find it amazing that you've not managed to fix this problem after all of this time and that customers keep having the same issue!


On our wavelength

Quick update for anyone else following this thread

All is now working. I’d hit my spending cap, which caused calls/texts to stop working. My wife’s number had no cap, so kept working!

Thanks to Lee for helping me understand what was going on

I'm pleased you got sorted.

Sadly my trip over to the island has been scrapped for this year which has left a sour taste but that is not Virgin's fault.

Last time I was over, I had no connection with any one, not even the resident Manx telecom provider. I never discovered why. Hey ho, and enjoy your trip. 


Hi wilber_force, thanks for the message. 

I am happy to hear that this has now been resolved and let us know if you need any further assistance?