on 19-08-2021 15:53
Dear Virgin Mobile,
I've just arrived in the Isle of Man and have no phone service at all. When I found these help pages I find that this is a problem that has been going on for years with numerous posts.
I find it amazing that you've not managed to fix this problem after all of this time and that customers keep having the same issue!
on 14-03-2023 10:14
Quick update for anyone else following this thread
All is now working. I’d hit my spending cap, which caused calls/texts to stop working. My wife’s number had no cap, so kept working!
Thanks to Lee for helping me understand what was going on
on 14-03-2023 10:44
I'm pleased you got sorted.
Sadly my trip over to the island has been scrapped for this year which has left a sour taste but that is not Virgin's fault.
Last time I was over, I had no connection with any one, not even the resident Manx telecom provider. I never discovered why. Hey ho, and enjoy your trip.
on 14-03-2023 15:23
Hi wilber_force, thanks for the message.
I am happy to hear that this has now been resolved and let us know if you need any further assistance?