Roaming in Isle of Man not working

[PRG2]

Dear Virgin Mobile,

I've just arrived in the Isle of Man and have no phone service at all. When I found these help pages I find that this is a problem that has been going on for years with numerous posts.

I find it amazing that you've not managed to fix this problem after all of this time and that customers keep having the same issue!

[philguk]

Quick update for anyone else following this thread

All is now working. I’d hit my spending cap, which caused calls/texts to stop working. My wife’s number had no cap, so kept working!

Thanks to Lee for helping me understand what was going on

[wilber_force]

I'm pleased you got sorted.

Sadly my trip over to the island has been scrapped for this year which has left a sour taste but that is not Virgin's fault.

Last time I was over, I had no connection with any one, not even the resident Manx telecom provider. I never discovered why. Hey ho, and enjoy your trip. 

[Chris_W1]

Hi wilber_force, thanks for the message. 

I am happy to hear that this has now been resolved and let us know if you need any further assistance? 

Chris.