Virgin Media Community

[Vanems]

Hi there,

I’m currently in Brussels and I don’t receive calls but I can make calls. I have an IPhone 11. I had same issue last month therefore I gave you a call before travelling and your agent assured me that everything will work fine but it is not.

I need to get calls for my work. It is urgent.

kind regards,

Vanessa

[Emma_C]

Hi Vanems, 

Thanks for your post and welcome to our community. 

Very sorry to hear that you've having an issue receiving calls in Brussels, this ins't what we like to hear. 

Can I ask if you're able to use all other services, can you send and receive texts, is data working?

Can I ask what network you're connect too in Brussels?

Let us know so we can help further 🙂

[Vanems]

Hi Emma,

All services work perfectly fine except getting calls. I’m connected to Proximus seems to be the only I can connected to.

Regards,

Vanessa

[Emma_C]

Thanks Vanessa. 

I just want to do some closer checks to see if we can get this sorted so I'll pop you a personal message and get the ball rolling. 

I look forward to hearing back from you soon. 

[Vanems]

Hi Emma,

it’s been 2 weeks now and looks like no one can fix it. Should I change the provider? I’m very disappointed.

Vanessa

[Steven_L]

Hi Vanessa,

I have replied via a private message, are your incoming calls still not working?

Regards

Steven_L

[Vanems]

Hi Stevens,

my roaming has been refreshed many times and still not working. I’m not the first person having that issue... I think it is just your service that doesn’t work and I should change the provider.

Vanessa

[Steven_L]

Sorry for the late response Vanessa, have you been able to get this issues resolved since we last contacted each other?

Regards

Steven_L

[Vanems]

No unfortunately! Very disappointing by the way this is handled! I’m back to London and i have to go back in 2 weeks. I would like it to be fixed as I use my phone for work and I have to get my calls. Thanks

[Steven_L]

When you couldn't make the calls, did you have any signal strength?

Have you recently been sent a new sim card  or are you working on the same one for a long time?

Regards

Steven_L