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Vanems
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Roaming in Brussels not receiving calls

Hi there,

I’m currently in Brussels and I don’t receive calls but I can make calls. I have an IPhone 11. I had same issue last month therefore I gave you a call before travelling and your agent assured me that everything will work fine but it is not.

I need to get calls for my work. It is urgent.

kind regards,

Vanessa

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Emma_C
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Message 2 of 11
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Re: Roaming in Brussels not receiving calls

Hi Vanems, 

Thanks for your post and welcome to our community. 

Very sorry to hear that you've having an issue receiving calls in Brussels, this ins't what we like to hear. 

Can I ask if you're able to use all other services, can you send and receive texts, is data working?

Can I ask what network you're connect too in Brussels?

Let us know so we can help further 🙂

Emma_C - Forum Team
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Vanems
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Message 3 of 11
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Re: Roaming in Brussels not receiving calls

Hi Emma,

All services work perfectly fine except getting calls. I’m connected to Proximus seems to be the only I can connected to.

Regards,

Vanessa

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Emma_C
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Message 4 of 11
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Re: Roaming in Brussels not receiving calls

Thanks Vanessa. 

I just want to do some closer checks to see if we can get this sorted so I'll pop you a personal message and get the ball rolling. 

I look forward to hearing back from you soon. 

Emma_C - Forum Team
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Vanems
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Message 5 of 11
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Re: Roaming in Brussels not receiving calls

Hi Emma,

it’s been 2 weeks now and looks like no one can fix it. Should I change the provider? I’m very disappointed.

Vanessa

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Steven_L
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Message 6 of 11
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Re: Roaming in Brussels not receiving calls

Hi Vanessa,

 

I have replied via a private message, are your incoming calls still not working?

 

Regards

Steven_L

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Vanems
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Message 7 of 11
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Re: Roaming in Brussels not receiving calls

Hi Stevens,

my roaming has been refreshed many times and still not working. I’m not the first person having that issue... I think it is just your service that doesn’t work and I should change the provider.

Vanessa

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Steven_L
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Message 8 of 11
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Re: Roaming in Brussels not receiving calls

Sorry for the late response Vanessa, have you been able to get this issues resolved since we last contacted each other?

 

 

Regards

Steven_L

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Vanems
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Message 9 of 11
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Re: Roaming in Brussels not receiving calls

No unfortunately! Very disappointing by the way this is handled! I’m back to London and i have to go back in 2 weeks. I would like it to be fixed as I use my phone for work and I have to get my calls. Thanks

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Steven_L
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Message 10 of 11
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Re: Roaming in Brussels not receiving calls

When you couldn't make the calls, did you have any signal strength?

Have you recently been sent a new sim card  or are you working on the same one for a long time?

 

 

Regards

Steven_L

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