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Roaming connected but can’t make/receive calls or send texts when abroad.

dkdlondon
Joining in

This has been going on for a couple of years and Virgin have not been helpful at all. 


On iPhone and everytime I travel OUTSIDE EU- (Dubai/USA/far east) my phone connects to roaming network but I CANNOT make or receive calls nor send texts. (I can however receive texts). I cannot access voicemail nor ring 789. 

I have 2 different numbers  (2 separate iPhones) and it’s the same with both. 

All roaming is switched on, no call barring, and spending limits are activated. 

Im totally fed up with this. No one has been able to help. Virgin are absolutely useless. 

 

1 REPLY 1

Travis_M
Forum Team (Retired)
Forum Team (Retired)

Hi @dkdlondon 

 

Thanks for posting on our community forum and so sorry to hear about the issues you've had with roaming.

 

Can I check if you had activated roaming 24 hours before leaving the UK?
 

Regards

Travis_M
Forum Team

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