Virgin Media Community

[maxwonga]

So I have arrived and virgin mobile just not working. I may have barred roaming on ap or something because last trip abroad was Far East so no free roaming. 

I can’t remember my account password and as far as I can see when trying to retrieve password they send you a text which I can’t get grrr worse thing is it’s free roaming 

my other account with Vodaphone working fine.

any suggestions ??

[Nathan_B]

Hi there @maxwonga, welcome to our forum and thanks for your post.

Sorry to see you have no working mobile in Gran Caneria, usually we would advise checking your online account to ensure roaming is active but as you have already stated you are unable to check this due to log in issues I will send you a PM to check this for you.

Regards

Nathan

[maxwonga]

Just like to say a big thanks to this forum and Nathan the problem has been resolved 

[Nathan_B]

You are very welcome @maxwonga, glad to see the services had become active so quickly.

Enjoy the rest of your time in the sunshine 🙂

Regards

Nathan