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kylefaichney
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Roaming Can’t find network - Tenerife

We have arrived in Tenerife and we followed the steps before we left but neither of our phones can find a network.

my wife had the same issue in September. 

many advice how to fix this or is there an issue with Virgin in Tenerife?? 

thanks 

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Chris_W1
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Message 2 of 14
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Re: Roaming Can’t find network - Tenerife

HI kylefaichney, thanks for the message and sorry to hear about the roaming issues, just to confirm you activated the roaming while in the UK and the roaming is enabled in the settings on the handset? Chris. 

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kylefaichney
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Re: Roaming Can’t find network - Tenerife

Yes I followed all the guides before we left. 

roaming is on

int call barring off

requested up to date settings from 789922 

iphone data roaming is on.

we did the same in October but had no network then either contacted customer support on return and they said there was no issue. 

So we are really annoyed it’s the same issue, we can access WiFi here but having no network/mobile data is frustrating. 

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Chris_W1
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Re: Roaming Can’t find network - Tenerife

Can you confirm if they are both on the Virgin network, and if it was Tenerife which you had an issue with last time? ^Chris

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enlli
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Message 5 of 14
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Re: Roaming Can’t find network - Tenerife

With an iPhone try doing this

  • Select Settings from the Home Screen
  • Select Mobile Data
  • Select SIM Applications
  • Select Roaming
  • Select Select Mode
  • Select Manual
  • Select International
  • Reboot

Set back to Automatic on return

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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kylefaichney
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Message 6 of 14
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Re: Roaming Can’t find network - Tenerife

Yes both virgin mobiles and yes it was Tenerife

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Chris_W1
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Message 7 of 14
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Re: Roaming Can’t find network - Tenerife

Can you confirm what both handsets are  and if they are both on the Virgin Mobile network? - Chris

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Chris_W1
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Message 8 of 14
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Re: Roaming Can’t find network - Tenerife

Can you confirm if you have also done what enlli has suggested? Do you have access to the online account to see if the roaming is switched on? ^Chris

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Chris_W1
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Re: Roaming Can’t find network - Tenerife

Hi kylefaichney, I will send you a private message to ensure that everything is set up correctly. Please look out for the purple envelope. ^Chris

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kylefaichney
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Message 10 of 14
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Re: Roaming Can’t find network - Tenerife

Enlli,

after a wait of 20 mins it finally has worked.

not sure what this did but it seems to have forced the local network through. 

many thanks for your help. 

I would ask VIRGIN to add this to your settings guide. 

 

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