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Roam Like Home...can't connect to network

dgsvforum
Joining in

Hi There,

I am in Croatia.

I have set data roaming on and international call barring off in the account.

On the phone, Data roaming is on and the phone has been rebooted.

The Access Point name is Virginmobile, but I can't get a network.

I have tried each of the three available networks manually, but get "Your SIM card does not allow a connection to this Network".

I can't think of anything else to try. I am at Zagreb airport, so should get a signal.

I need some expert support, I suspect 😊😊😊

Thanks

David

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

enlli
Very Insightful Person
Very Insightful Person

Try locating SIM Toolkit on you phone and manually changing it to International 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

See where this Helpful Answer was posted

2 REPLIES 2

enlli
Very Insightful Person
Very Insightful Person

Try locating SIM Toolkit on you phone and manually changing it to International 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Travis_M
Forum Team
Forum Team

Hi @dgsvforum

 

Thanks for posting on our community forum!

 

Sorry to hear about your issue, it does seem strange that this isn't working with Data Roaming on - are you able to access this when trying the above suggestion from enlli?

 

Regards

Travis_M
Forum Team

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