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Returns under 14 day cooloff

Hi there, 

I returned the device to virgin by their prepaid service, which incidentally took around 18 days to arrange as the package failed to arrive twice, and posted it on 4/6/2020. I have contacted them a couple of times as it was sent tracked 24 but they keep fobbing me off with 5 working days before we usually contact you. I have heard nothing since and fear the item has gone missing. The last person I spoke to refused to tell me the process if that happens because it never happens apparently. 

 

What can/should I do now? 

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Re: Returns under 14 day cooloff

Hi PazzaTgreat, thanks for posting.

I am sorry you've not received confirmation of the return of your equipment as of yet.  I would like to look into your issue further.  To enable me to do so I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

 

Lee_R

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Re: Returns under 14 day cooloff

Hi PazzaTgreat

Just a quick post to confirm you're happy with our response and efforts.

Regards


Lee_R

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Re: Returns under 14 day cooloff

Yes, thanks very much @Lee_R

 

Very helpful indeed. Keep up the good work. I'm very grateful for your assistance. 

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Re: Returns under 14 day cooloff

My pleasure and call on mine, my colleagues' or our fantastic community's help any time.

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