Virgin Media Community

[SimonHind]

Dear Support

my devices where returned to VirginMedia on saturday and confirmed delivered
via royal mail, when can i start my upgrade again

Kind regards

Simon

[Zak_M]

Good afternoon @SimonHind. 

Thank you for your post, would you mind expanding a little on the situation?  Are you referring to a mobile of residential contract?

Kind regards,

Zak_M 

[SimonHind]

@Zak_M

Mobile Contract with iPad Deal, was returned saturday to CV10 7RL
i've had no confirmation that VirginMedia has received it yet, still waiting for that E-Mail

however i was told there is a 7 day cooling off period
my previous plan should then be put back on then i should be able to
do another upgrade "correctly" this time ?

[Zak_M]

Thank you for coming back to me. 

Were you advised to send this back to us?  Did we send out packaging for you to return it? 

Kind regards,

Zak_M

[SimonHind]

@Zak_M

yes i returned it as it was requested so they could cancel the contract
which was agreed

the 1st packing for (CSG Return) did not arrive and have the referrence for this, the 2nd packaging (CSG arrived on 15th Jan, it was returned
on 16th to CV10 7RL with royal mail tracking confirmation

howver for the 2nd (CSG) request i did not receive an email with the new reference

[Natalie_L]

Hi SimonHind, 

Apologies for the delay in response. 

I would be happy to check on this from our side but as a few days have passed since your last post, could you please advise if you have received any confirmation of the equipment being received?

Let me know and I will be happy to assist further. 

Thanks 

[SimonHind]

Hi @Natalie_L

I have checked my emial and have not received any confirmation however

The plan now Says

Holding Plan. It no longer says 1 GB Data plan Only

[Natalie_L]

Thank you for letting me know. 

I would be happy to look in to this from our side. I will just need to pop you over a private message to grab a few details.

The message will be available via the purple envelope on the top right of the page.

Speak soon,