Virgin Media Community

[Pazz007]

Placed an order for a new phone with you yesterday, it was out for delivery and with the driver. Then I checked to see if it had been delivered and it said ‘incomplete’ I’d like to know why this is please? 

thanks 

[Akua_A]

Hi @Pazz007,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having issues with your new phone delivery. We can understand the frustration caused and we want to best help. Just to confirm, have you checked your Yodel tracking for any updates? Have you also been in contact with our team on 0345 600 0789 regarding this? 

Thanks,