Hi lewisjake,
Welcome to the Community Forums! Thank you for your first post.
I'm sorry to hear that there was an issue with your payments for Virgin Media Protect. I'm afraid that we wouldn't be able to help with this, as you would need to speak with the Virgin Media Protect Team directly on 0345 030 3291
More information on how to contact them can be found here.
Hope this helps 🙂
Beth