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Retrieving mobile number

Joining in

I requested a new sim on the friends and family plan for my hubby and for his number to be transferred from Vodafone.  Unfortunately Virgin replaced my current mobile number with his.  

  • I've got a temporary sim and they assured my my number would be retrieved within 3 to 5 working days.  It has been 7 and I'm being told to wait another 7.  

My number is crucial for work and home and is causing me no end of problems.

I'm told I can't speak to the technical team and they can't expedite. 

At the end of my teather to be honest


Forum Team
Forum Team

Hi Mommabear1

Thanks for posting and welcome to the community.

I was sorry to read of the number port issue. I have done a system check and my colleague has done the right thing by doing the form. The team will then be in touch with you when this has come back

Best wishes,

Forum Team

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