Retrieving mobile number

[Mommabear1]

I requested a new sim on the friends and family plan for my hubby and for his number to be transferred from Vodafone.  Unfortunately Virgin replaced my current mobile number with his.  

• I've got a temporary sim and they assured my my number would be retrieved within 3 to 5 working days.  It has been 7 and I'm being told to wait another 7.  

My number is crucial for work and home and is causing me no end of problems.

I'm told I can't speak to the technical team and they can't expedite. 

At the end of my teather to be honest

[John_GS]

Hi Mommabear1

Thanks for posting and welcome to the community.

I was sorry to read of the number port issue. I have done a system check and my colleague has done the right thing by doing the form. The team will then be in touch with you when this has come back

Best wishes,