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scubacol
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Responding to Letters

So, I have a complaint, nothing happens despite many calls, texts and chat attempts then Virgin write to me asking me to contact you (you said you had tried to contact me but you had not).

I try for days and finally get through on the chat, 11 hours later no real progress.

You write to me again, "please contact us, we want to fix your problem"

I try again on text this time, 2 hours waiting then a response! A few messages then "I am away from my desk for 60 minutes but will pick this up as soon as I am back" - 5 days later, still waiting (the away from desk thing seems to be the new ploy to avoid speaking to people)

How can I speak to you as you have requested?

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Gareth_L
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Re: Responding to Letters

Hello scubacol

Sorry you have had to raise a complaint then chase it on here 

Can you please explain in a bit more detail as to what the complaint is regarding 

This way we can see if its possible help you 

Gareth_L

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