Resetting mobile account password

[Amber4]

Hi. 

I've foolishly forgot I'd had a new sim etc and have gone abroad. The roaming is not working and I can not recall my mobile account password and being as roaming isnt working I can't recieve the 8 digit code to reset it. Is there any other way of setting a new password? Maybe an email link? I've searched high and low for an answer to no avail.

Thanks in advance for any help! 

[Ilyas_Y · Accepted solution]

Hey there @Amber4, thanks for the post and welcome to the Virgin Media forums.

Sorry to hear the struggle you're facing with the SIM card and roaming.
I will assist you on this and will send you a private message - watch out for the purple envelope.

Kind regards.