Reset voicemail pin while abroad

[gazza1286]

Hi

Could any Virgin Mobile staff reading this please provide me with assistance to re-set my voicemail pin

Appears to be a known problem. Why doesn't Virgin ensure that customers are informed that a pin is automatically set when roaming. Then those customers who don't use a pin whilst in the UK can set one up prior to travelling. 

[Paulina_Z]

Hi @gazza1286,

Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you're experiencing some issues with your Voicemail while abroad! I can understand the frustration with this issue.

You can take a look at our Set Up Virgin Mobile Voicemail page for more information as this explains how to prepare your voicemail for when you're abroad. You can also take a look at our Using Virgin Mobile Abroad page to see how to prepare for your travels.

However, as you're already abroad and need some assistance, I'll be more than happy to look into this issue and help further. I will send you a Private Message to confirm a few details, so please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you.

[Paulina_Z]

Hi @gazza1286,

Thank you for coming back to me via Private Messages! I'm glad that I was able to assist in resolving your query!

Glad to hear that you're able to access your Voicemail again. 🙂

If there's anything else we can do to help, please let us know. We're here to assist.

Thank you! 

[mrbutty]

I’m having a problem with my voicemail pin while abroad too. I’m sure I’m using the correct PIN which I believe I set before leaving the U.K. Is anyone able to help me with this please? Sorry for using your post gazza, I’m not great at this stuff! 

[Zach_R]

Hi @mrbutty,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear you're facing some voicemail related issues whilst outside of the UK. Did you ensure that you activated your roaming services at least 24 hours before leaving the UK? Are any other services impacted at all, such as making/receiving calls and texts or using data?

Can you also confirm what happens exactly when you attempt to access your voicemail inbox?

Thanks,
 

[mrbutty]

Hi Zach

Thanks for your help. Other services are unaffected and roaming was activated at least 24 hours before leaving the U.K. When I try and access my voicemail it just keeps asking me for my PIN, when I put my PiN in it says it is not a valid PIN despite me entering the correct number.

[Kain_W]

We may need to reset this for you mrbutty.

So we can investigate this further I've dropped you a PM.

The message will appear within the purple envelope icon.

Regards,