I got this email today, trouble is I never requested to leave in fact I recently started a new oomph contract with Virgin and have purchased 2 more mobile sims. What should I do?
Your request to leave Virgin Mobile has gone through. Hello xxxx xxxx, We've got your request to cancel your Virgin Mobile contract. Everything's sorted. We'll cancel your contract on 05/11/2020 - 21/12/2020 as requested. Until then, we'll bill you as normal and you'll have Unlimited Minutes, Unlimited Texts, 15 GB Data to use a month as usual. Any usage outside of your allowance will be charged at standard network rates. Kind regards, The Virgin Media team
I spent the whole day on the text message helps system, I had to explain the problem several times as operators came & went, then I did get an operator who looked into my account and said not to worry as it’s a new contract, I should ignore the email, I then questioned why did ai get the email and why if I try and add a nickname to my mobile number it says I can’t while an order is in progress, I waited an hour for a reply that said yes my number ending xxx is to be disconnected as requested!! Then the operator said their shift was ending and I was being put back in the queue.. no solution no explanation and I have to start all over again!!
WHAT! I don’t want my phone disconnected.. please someone HELP