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Request Mobile cancellation email?

I got this email today, trouble is I never requested to leave in fact I recently started a new oomph contract with Virgin and have purchased 2 more mobile sims. What should I do?

Your request to leave Virgin Mobile has gone through. 
 
Hello xxxx xxxx, 
 
We've got your request to cancel your Virgin Mobile contract. Everything's sorted. 
 
We'll cancel your contract on 05/11/2020 - 21/12/2020 as requested. Until then, we'll bill you as normal and you'll have Unlimited Minutes, Unlimited Texts, 15 GB Data to use a month as usual. 
 
Any usage outside of your allowance will be charged at standard network rates. 
 
Kind regards, 
The Virgin Media team 

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Re: Request Mobile cancellation email?

Please can a moderator look into my account?

I spent the whole day on the text message helps system, I had to explain the problem several times as operators came & went, then I did get an operator who looked into my account and said not to worry as it’s a new contract, I should ignore the email, I then questioned why did ai get the email and why if I try and add a nickname to my mobile number it says I can’t while an order is in progress, I waited an hour for a reply that said yes my number ending xxx is to be disconnected as requested!! Then the operator said their shift was ending and I was being put back in the queue.. no solution no explanation and I have to start all over again!!

WHAT! I don’t want my phone disconnected..
please someone HELP

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Very Insightful Person
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Re: Request Mobile cancellation email?

I've pushed through an escalation on this

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Forum Team
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Re: Request Mobile cancellation email?

Hi boomish,

 

Thank you for posting on the Community Forum.

 

I'm sorry to hear that you have received notification from us, advising that you are leaving us. This is most strange.

 

I'm going to send you over a PM so I can take a look into your account for you.

 

See you there,

 

Beth

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