I was sent a new one last year because they said they were upgrading all of the sim cards and the old ones would be switched off. The old one switched off but the new one that was sent never worked at all. I have tried contacting Virgin by phone, email, writing letters and even complaining but I still haven't been able to get this sorted.
Thanks for popping back and confirming that information.
We can get a replacement SIM sent out for you in that case. I will need to pass through data protection with you so I have sent you a private message. Just click on the little plum envelope at the top right hand side of the page to access your inbox.