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mickross2000
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Replacement simcard

I have been trying to get through to order a replacement simcard but have not been success full. 

The sim card is my daughters on my account. Now she lives so far away we obviously need to be able to contact her. 

Please help. 

 

Thanks

Mick

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Zak_M
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Re: Replacement simcard

Good evening @mickross2000

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues getting a replacement sim sent out to you. 

 

Have you managed to do this since your post?  If not we are able to arrange this for you. 

 

Kind regards,

Zak_M

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mickross2000
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Re: Replacement simcard

no still no success

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Megan_L
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Re: Replacement simcard

Hi Mickross2000,

Thanks for coming back to us about this, I am sorry you've still not been able to get a SIM replacement. 

From reading your original post, I just want to ask a few question first to make sure I have all my ducks in a row.

Is the SIM card for your phone or your daughters?

Also, if it is for your daughter, does she now live outside of the UK? We can't send SIM's via post to other countries, so please let me know.

Thanks,

Megan_L

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mickross2000
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Re: Replacement simcard

It is a si. Used by my daughter that is on My account. And no not abroad but significant distance from us in UK.

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Megan_L
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Re: Replacement simcard

Hiya Mickross2000,

Thanks for coming back to me, that's really good to know 🙂

Usually, if you didn't have time to wait for a member of the forum team to pick up your post, you can ring the mobile team on 0345 600 0789 or even text them from your mobile on 0753 301 6422. 

But I am more than happy to take you into a PM now so we can get this replacement SIM sent out 🙂

I'll send this PM now, speak soon!

Thanks,

Megan_L
 

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Megan_L
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Re: Replacement simcard

Hi Mickross2000,

Thanks for chatting with me in our PM, I am glad we managed to get this sorted for your Daughter 🙂

As I already explained in our chat, if you need my help once again, please let me know. 

Thanks,

Megan_L

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