Menu
Reply
Isabellej
  • 1
  • 0
  • 0
Joining in
157 Views
Message 1 of 4
Flag for a moderator

Replacement simcard

Can somebody please order me a new simcard, I can't get through on live chat and have been going in circles with the mobile number contact centre for days. I need a replacement of my pay monthly sim. 

0 Kudos
Reply
Beth_G
  • 3.09K
  • 195
  • 301
Forum Team
Forum Team
130 Views
Message 2 of 4
Flag for a moderator

Re: Replacement simcard

Hi Isabellej,

 

Thanks for posting on the community for help with your SIM, I can see that this is your first post so a very welcome goes out to you 🙂

 

I'm sorry to hear you've been struggling to get through to us so we can arrange a replacement SIM for you. I'll pop you over a PM now so I can arrange for one to be sent out to you.

 

Please find my PM at the purple envelope in the top right corner.

 

See you there,

 

Beth

0 Kudos
Reply
Emma_C
  • 8.28K
  • 511
  • 549
Forum Team
Forum Team
115 Views
Message 3 of 4
Flag for a moderator

Re: Replacement simcard

Glad we got this sorted for you @Isabellej

Let us know how things go with the new SIM 🙂

Emma_C - Forum Team
0 Kudos
Reply
inthenecker
  • 8
  • 0
  • 2
Tuning in
114 Views
Message 4 of 4
Flag for a moderator

Re: Replacement simcard

You are having the same problem as a lot of people, so I will save you some time.

I have been trying to get the new (purple) SIM to work on my older Nokia phone, for the last two weeks.

Finally, I have been told I will have to buy a new handset (and I lose the credit I had on my phone)

All round, it's been a waste of time trying to get any useful information on this forum.

Your phone won't work, Virgin don't care, buy a new one, but not from Virgin!

Tags (1)
0 Kudos
Reply