I was sent a replacement SIM and given a 2 week time limit to swap it over, it arrived a week into the allocated period, only leaving 7 days to make the swap but when I did, it said invalid SIM, haven't been able to contact anyone at Virgin Mobile, on-line help service doesn't work, I've sent a complaint and still had no response, meanwhile I've now got two invalid SIMs and I'm paying for a service that isn't available to me! There doesn't appear to any options anywhere to order a new SIM so where on earth do I go from here!???
Good Afternoon @mickmanchester, thanks for your post on our Community Forums, and a very warm welcome to you!
Sorry to hear of the issues with the new sim card, that seemingly took it's time getting to you!
Check out the purple envelope in the top right hand corner for a private message from me.