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Replacement sim

mickmanchester
Joining in

on ‎30-09-2022 14:41

I was sent a replacement SIM and given a 2 week time limit to swap it over, it arrived a week into the allocated period, only leaving 7 days to make the swap but when I did, it said invalid SIM, haven't been able to contact anyone at Virgin Mobile, on-line help service doesn't work, I've sent a complaint and still had no response, meanwhile I've now got two invalid SIMs and I'm paying for a service that isn't available to me! There doesn't appear to any options anywhere to order a new SIM so where on earth do I go from here!???

3 REPLIES 3

enlli
Very Insightful Person
Very Insightful Person

on ‎30-09-2022 15:56

Hopefully, one of the team will be along to assist you 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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David_Bn
Forum Team
Forum Team

on ‎30-09-2022 16:34

Good Afternoon @mickmanchester, thanks for your post on our Community Forums, and a very warm welcome to you!

Sorry to hear of the issues with the new sim card, that seemingly took it's time getting to you!

Check out the purple envelope in the top right hand corner for a private message from me.

Kindest regards,

David_Bn

David_Bn
Forum Team
Forum Team

on ‎09-10-2022 10:20

Thanks for taking the time to work with me over our private messaging function @mickmanchester, and I'm pleased that we've been able to send out the replacement sim to you and that it's working in full.

Kindest regards,

David_Bn

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