Good Morning Dquinn2910,
Thanks for your post on our Community Forums and a very warm welcome to you!
We're terribly sorry to see this has gone unanswered for an extended period of time, have you been able to speak to our team to have the SIM card replaced since your post?
If you're still seeking our assistance, do please come back to us and we'll be happy to start the process of ordering a new SIM card off for you
Kindest regards,
David_Bn