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Bobby55
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Replacement sim

My wife has a pay as you go Nokia 2600 she received a replacement sim card on the 5th of August, on changing the sim all it shows is SIM not valid. After trying all the hints and tips it still doesn't work. She has now had two texts and two letters from Virgin asking her to put the new sim in. Don't know what to do next.

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lynny48
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Re: Replacement sim

**Sorry posted this incorrectly as a reply and not a new post**

My elderly friend swapped her sim out as requested back in August. You constantly sent texts about replacing it even though she had. She received a letter to say replace the sim or shred the letter if she had already done so. As she had replaced the sim back in August she ignored the letter. She now has no signal

**Sorry posted this incorrectly as a reply and not a new post**

 

 

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Martin_N
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Re: Replacement sim

Hi Bobby55,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the SIM issue your Wife has. 

 

When your wife got the new sim did it include an unlock code?

 

^Martin

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Bobby55
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Re: Replacement sim

Hi Martin

Thanks a lot for your reply. 

No there was no unlock code on the original letter, there is a personal unlock code on the sim card holder plus the security pin.

Have tried the unlock code but that didn't work.

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Emma_C
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Re: Replacement sim

I do apologise. 

Due to the age of the phone we might not be able to unlock it but we can give it ago and we do have other options available. 

I'll pop you a personal message now and we'll take it from there. 

Thanks 

Emma_C - Forum Team
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Bobby55
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Re: Replacement sim

Thanks a lot for your reply. I look forward to your private message.

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