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Markbradshaw1
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Replacement sim

I need a new sim. I think it may have been sent to my old address now all my calls have stopped and the phone says invalid sim

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Emma_C
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Re: Replacement sim

Hi Markbradhsaw1, 

Thanks for your post and welcome to our community. 

Really sorry that you've not had your new SIM yet, I know you're keen to stay connected. 

We can certainly have a closer look at things from here and ensure a new SIM is sent as soon as possible, for me to do this though I'll need to pop you a personal message and grab some details. 

I'll do this now and I look forward to hearing back from you soon. 

Emma_C - Forum Team
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Emma_C
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Re: Replacement sim

Thanks for letting me help with that @Markbradshaw1

Let us know when it arrives if you need any further help. 

Emma_C - Forum Team
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Markbradshaw1
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Message 4 of 7
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Re: Replacement sim

I’ve received the sim thanks but it’s saying network locked emergency calls only enter sim pin lock
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Zoie_P
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Re: Replacement sim

Hi Markbradshaw1,

thanks for your post I am sorry to hear you are having issues with your new sim, have you been able to unlock your sim or do you still need some assistance.

Thanks,

Zoie

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Markbradshaw1
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Re: Replacement sim

No its still saying “the slot has been permanently locked”

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Markbradshaw1
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Re: Replacement sim

My phone is now saying “the slot has been permanently locked”

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