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Michael_A
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Replacement sim

Hi, 

I got a text saying a replacement sim card was on it's way and that I should put it in my phone as soon as it arrives, well it never arrived and my old sim card no longer works. I have a contract with virgin media for my phone so I am paying for a phone I cannot use. 

I have tried calling the number to get a new sim sent out but every time I have to wait in endless queues to speak to some one and the one time I got through it was an automated message that told me to enter my number so a link could be text to me but my number doesn't work so I could not receive the text. 

Is it possible to have a replacement sim sent to me please? 

Thank you

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Emma_C
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Re: Replacement sim

Hi Michael_A, 

Thanks for your post and welcome to our community. 

Very sorry that your new SIM never arrived, I know you're keen to get back up and running. 

I can certainly help with a new SIM card from here, I'll just need to pop you a message and grab some details.

I'll do this now and I look forward to hearing back from you soon.

Emma_C - Forum Team
mrgp
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Re: Replacement sim

Ive had virgin payg for around 2 decades and now need new sim (lost phone) please help

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Emily_G
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Re: Replacement sim

Thanks for the post Mrgp and welcome to our community.

 

We'll pop you over a private message to pass security on the account and send a replacement out to you.

 

Thanks, Emily.

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