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mrkipps
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Replacement sim

I have received a unrequested sim which gives the message '' Invalid Sim'' and can only be used for

SOS calls.I have tried various suggested websites which are not helpful and 789 keeps you hanging

on or puts you through to another website.

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Martin_N
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Re: Replacement sim

Hi mrkipps,

 

Thank you for your post and welcome to the community. 

 

Our apologies for any inconvenience with this. Can you confirm did you already have a Virgin Media SIM card? And if yes is the SIM card still active and working?

 

^Martin

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mrkipps
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Re: Replacement sim

Thank you.Yes,I have a Payg Virgin SIM card and it is still working.
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Emma_C
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Re: Replacement sim

Thanks Mrkipps, 

Sounds like the new SIM needs activating, we can do this via a private message and see if this fixes the issue. 

If it doesn't then it might be that the phone needs the unlocking codes, again something we can help with. 

I'll pop you a message now and we'll take it from there.

Emma_C - Forum Team
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