Hi, after two weeks of waiting of getting a replacement sim card I have finally got "shiny new" one! Hooray!
But it doesn't work. "Not provisioned" - it says.
I've read several discussions about that and most of them offers three basic solutions
- Read the instruction on
openning a door activating the sim https://www.virginmedia.com/help/mobile/activate-sim
- Contact the support team by phone. No hint how to do that with non provisioned sim card although. (Just send your query to 07533016422 and we’ll text you back won't help either)
- Wait to someone from support to find this
scream of despair post and answer.
I think option three is what I need.
The support team! Please, please, please.
Thank you for reaching out to us in our community and welcome, sorry to hear you have received a new sim however it isn't provisioned, so I can help I will send you an invite into a private chat, once received please click on the purple envelope to accept.
Thank you for reaching back out to me and for advising the Sim has now been activated Via a WhatsApp chat, if you do need any further support, please do not hesitate to reach back out.