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Fiwen9430
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Replacement phones for new SIM - how long to arrive?

I am just wondering, for the other people who are stuck unable to unlock their old phones for the new SIMs and were promised a cheap replacement phone from Virgin, how long did it take to be delivered? I waited 2 weeks with no delivery, enquired and then was told they would send another. It has been another 2 weeks after that and still no sign of any phone or any missed delivery.

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Micmac1892
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Re: Replacement phones for new SIM - how long to arrive?

Hello, I have been waiting FIVE weeks now for 2 replacement phones and have finally given up And asked for my PAC codes. They seem unable or not prepared to tell you where you are in the backlog. I just think it is another ruse to get rid of older customers Who are not on contracts

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pumas
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Re: Replacement phones for new SIM - how long to arrive?

Mine arrived last Tuesday, took 14 days

 

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Micmac1892
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Re: Replacement phones for new SIM - how long to arrive?

Interesting, which model were you supplied with if you don’t mind me asking
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pumas
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Re: Replacement phones for new SIM - how long to arrive?

Me? Energizer E12

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Micmac1892
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Re: Replacement phones for new SIM - how long to arrive?

Thank you Pumas - my model is an Oneida- so not sure whether that explains the difference

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Fiwen9430
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Re: Replacement phones for new SIM - how long to arrive?

Thanks for the info pumas. My second was supposed to be a Nokia 105, not sure about the first as it was never stated. I've sent a PM to the staff but as yours took 14 days maybe there's a slight chance of it arriving on Monday or Tuesday.

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Fiwen9430
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Re: Replacement phones for new SIM - how long to arrive?

I have finally received a replacement phone, 2 months after I first posted about my problems with the new SIM!

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