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rcrummack
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Replacement mobile SIM

Hi, looking for help please as struggling to make contact with Virgin contact centre by phone or online.

I have an existing package with Virgin, since January, but have not used the mobile part as I was under contract with Vodafone.

Ready to switch now the Vodafone contract is ending, but I've lost the SIM from Virgin.  Is there an easy way to get hold of a new one?  Without a Virgin mobile number I seem to have issues getting much sense on the chat and can't log in to mobile section.

Thanks

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Martin_N
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Re: Replacement mobile SIM

Hi rcrummack,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about this. I will private message you so we can work to get this resolved. 

 

^Martin

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