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Gjcan_54
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Replacement Sim

Hi there, I need to order a replacement sim for myself and wife as we have significant signal issues but have tried all afternoon to get in contact to no avail, could anyone point me in the right direction please? 

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enlli
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Re: Replacement Sim

If two of you have the same problem it is unlikely to be the SIM. Two SIM cards developing the same problem at the same time would be rare indeed.

More likely is a network problem in your area or you have both been moved of the EE network onto Vodafone which is weaker in your area

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Paul_DN
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Re: Replacement Sim

,

Hi Gjcan_54
Thank you for reaching out to us in our community and welcome, sorry to hear both yourself and your Wife are facing signal issues, as advised because it is affecting both of you it is more likely to be either an area issue or it could also be the change to the Vodafone network, so I can look further into this I will invite you into a private chat, so I get some more information from you and clear security. 

I will send you an invite shortly, please click on the purple envelope top accept?

Regards

Paul.

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